Privacy Policy

At Anchor HVAC 360 (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://anchorhvac360.com and request HVAC services in the Greater Houston area.

1. Collection of Your Information

• Personal Data: Name, service address, billing address, email, and phone number provided when requesting estimates or booking.
• Property & Equipment Data: To provide accurate service, we collect details about your home (square footage, accessibility) and HVAC equipment (unit age, model numbers, and service history).
• Automatically Collected Data: IP address, browser type, and interaction data collected via cookies and tracking technologies to improve our Houston-specific service offerings.

2. Use of Your Information

• Coordinate HVAC repairs, installations, and maintenance.
• Provide accurate localized quotes for the Houston climate.
• Send service reminders and appointment confirmations.
• Improve our website performance and marketing efficiency.

3. Disclosure of Your Information

We do not sell your personal data. Your information is only shared in the following instances:

• Service Partners: We share your data with our licensed Houston-based field partners to fulfill your service requests.
• Compliance & Legal: As required by Texas law or to protect the safety of our users and partners.
• SMS Privacy: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

4. Houston Service Partner Disclosure

Anchor HVAC 360 acts as a service coordinator. All technical field work, including ACR (Air Conditioning and Refrigeration) repairs and installations, is performed by independent, licensed HVAC professionals in accordance with Texas Department of Licensing and Regulation (TDLR) standards.

5. SMS Communications

By providing your phone number, you consent to receive SMS messages regarding your service appointments and account updates. Message and data rates may apply. You may opt out at any time by replying STOP.

6. Third-Party Tracking

We use Google Analytics and Google Ads to measure our performance. Google may use cookies to serve ads based on your past visits. You can opt out via your Google Ads Settings.

7. Data Security & Retention

We implement industry-standard security measures to protect your data. We retain service records and equipment history for the life of your HVAC system to ensure consistent maintenance and warranty support, unless you request deletion.

8. Do Not Track Signals

Some web browsers provide a “Do Not Track” feature that signals websites not to track users. At this time, our website does not respond to Do Not Track browser signals.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it immediately.

10. Verification of Requests

To protect your privacy and security, we may verify your identity before processing requests to access, delete, or correct personal information. This may include confirming your service address or phone number on file.

11. Contact Us